The Mediating Effect of Employees' Resilience on the Relationship between Personality Traits and Organizational Resilience in the Egyptian Travel Agencies

Document Type : Original Article

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Faculty of Tourism and Hotels, University of Sadat City

Abstract

This study examines the influence of personality traits on organizational resilience, and how employee resilience mediates the relation between personality traits and organizational resilience. The data were collected from 342 employees in travel agencies category (A) in greater Cairo. Consequently, a structured questionnaire was designed and answered to study the relationship between the independent, mediating and dependent variables. Data were statistically analysed using structural equation modelling (SEM) via LISREL 8 to test the relationships hypothesized in the model, correlation analyses were first performed, after which the parameter estimates of the hypothesized constructs were calculated. A confirmatory factor analysis (CFA) was undertaken on the data obtained from the sample of travel agencies employees to verify the unidimensionality and reliability of the constructs. The results indicated that employees' resilience is significantly and positively associated with personality traits and organizational resilience. This study proposed that managers should include the effect of employees' resilience on the relationship between personality traits and organizational resilience in the tourism industry. Therefore, managers can develop and improve their product and service by applying and selecting employees who have some personality traits, such as: extroversion, openness, agreeableness, and conscientiousness which affect the employee's resilience and consequently the resilience of the travel agency.

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