The Mediating Role of Job Satisfaction on the Relationship between Job Rotation and Job Performance in Five-Star Hotels in the Kingdom of Saudi Arabia

Document Type : Original Article

Author

Hospitality Administration, Jazan University, Saudi Arabia

Abstract

The study aimed to identify the mediating role of job satisfaction in the relationship between the applications of job rotation policy on the job performance of employees in five-star hotels in the Kingdom of Saudi Arabia. To study the reality of this relationship, the research population represents the employees of the five-star hotels in Makkah and Madinah. A questionnaire was designed to collect data, and 608 valid forms were analyzed using IRTPRO V.4.1, SPSS V. 25, and AMOS V. 21. The path analysis method was used to highlight the direct and indirect effects of job rotation and job performance in the presence of job satisfaction as a mediator. The results have found that job satisfaction plays a partial mediating role in the relationship between job rotation and job performance for employees in five-star hotels in Makkah and Madinah.

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