Suitable work environment is necessary for good performance. This study was conducted to evaluate the work environment in five-star hotels in Egypt, especially at front office department, through assessing the perceptions of front office employees about the work conditions inside the department. Data were collected from a questionnaire designed to measure the front office employees, opinions about different elements of work environment and distributed in 11 five- star hotels among 125 front office employees. Data were statistically analyzed by Statistical Package for Social Science (SPSS). The statistical analyses revealed that front office employees were not satisfied of the work environment quality in their department. Hence, it is recommended to enhance work conditions to make front office staff performance better.
Hassan, M. (2021). Assessing Front Office Employees, Perceptions of the Work Environment. مجلة کلية السياحة والفنادق - جامعة مدينة السادات, 5(1), 103-117. doi: 10.21608/mfth.2021.182060
MLA
Magdy Hassan. "Assessing Front Office Employees, Perceptions of the Work Environment". مجلة کلية السياحة والفنادق - جامعة مدينة السادات, 5, 1, 2021, 103-117. doi: 10.21608/mfth.2021.182060
HARVARD
Hassan, M. (2021). 'Assessing Front Office Employees, Perceptions of the Work Environment', مجلة کلية السياحة والفنادق - جامعة مدينة السادات, 5(1), pp. 103-117. doi: 10.21608/mfth.2021.182060
VANCOUVER
Hassan, M. Assessing Front Office Employees, Perceptions of the Work Environment. مجلة کلية السياحة والفنادق - جامعة مدينة السادات, 2021; 5(1): 103-117. doi: 10.21608/mfth.2021.182060
)
مشاهدة على SCiNiTO