Anger management as a novel management pattern to achieve positive change in performance: An analytical study in Egyptian hotels

Understanding emotions, behavior, feelings, physiology, and thoughts can help to plan ways to change management performance in a positive way. Anger is an expression of hostility in reaction to dissatisfaction. Consequently, strategies and techniques that individuals can use to control their response to anger provoking situations need to be provided, and this is called anger management. Moreover, performance management affects the person’s behaviour and emotions since it is considered a vital part of human behavior. Therefore, this paper aims to focus on understanding the concept of anger and developing and activating ways to manage it. The purpose of this is to enable hotel managers and seniors to use anger management as a valuable tool to achieve a positive change in their performance. The research methodology includes descriptive analysis, deductive reasoning, and spss-V-16 for data analysis. The results driven from the self-administrated survey used show that redirecting anger and turning anger around helps hotel managers and seniors to lessen and finally overcome their anger. In addition, this has had a positive effect on their performance inside the operation and with the staff, especially with regard to the decision-making process. Finally, this paper provides a framework plan for the Egyptian hotel managers to enable them to apply the ABC actions strategies (affective, behavioral, and cognitive).