The implications of Task Performance and Employee Job Burnout in Chained and Independent Hotels: A Study of Egyptian Hotel

Document Type : Original Article

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Faulty of Tourism and Hotels, Minia University, Egypt

Abstract

Job burnout is a long-term stress reaction that constitutes depersonalization, emotional exhaustion, and low personal accomplishment. Previous studies have found negative correlation between job burnout and job performance. However, there is lack of literature that explores the nature of this relation in terms of burnout and task performance, particularly in the hospitality industry. Therefore, the purpose of this study is to identify the relation between job burnout, task performance of hotel employees and the type of the hotel (chain and independent)). The study utilized two measurement instruments to measure Job burnout and task performance. Out of 500 forms distributed, 300 forms were successfully filled out and collected. The study found that hotel type, job burnout, and task performance are strongly linked. This study is the first empirical study in Egypt that focuses on the relation between job burnout and task performance in the hospitality industry.

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