Accessible Accommodation: Do Resorts in Egypt Provide Services and Facilities Required for Guests with Disabilities?

Document Type : Original Article

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Faculty of Tourism and hotels, Minia University

Abstract

Accommodation is a serious challenge for persons with disabilities (PWD) that determine destination selection. When a disabled guest cannot find suitable accommodation that meets his/her needs, he/she will change his/her destination choice. This is because PWDs need easy access to enjoy their tourism experience in equality and usability standards. This research aimed to explore and evaluate disabled services and facilities provided for persons with disabilities in resorts in Egypt.  A quantitative approach was adopted in this study and a questionnaire survey was used to collect primary data. A total of 106 questionnaire forms were conducted among resorts managers. The sample included resorts hotels (three, four and five-star) from major tourist cities in Egypt, including Cairo; Ain- Sukhna; Aswan; Luxor; Hurghada; Sharm El-Sheikh.  Descriptive statistics and One-way ANOVA test were used to analyze obtained data. The study revealed that a significant percentages of the approached resorted had provided varied services and facilities for PWD which have resulted in some advantages, such as: improving resort image and enhancing customer satisfaction. The study also showed that there were some challenges that faced investigated resorts of providing services and facilities, limited number of disabled guests. The study added that there are some reasons for decrease in PWD numbers in Egyptian resorts, such as high costs associated with providing disabled facilities. The study provided valuable recommendations to enhance services and facilities for persons with disabilities in resorts.

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