Employees' conflicts represent a common phenomenon in todays' business organizations. The purpose of this study was to investigate employees' conflict management form the perspective of tourism and hospitality enterprise managers. It aimed to: explore how regular tourism and hospitality enterprises in Egypt have witnessed employees' conflicts; determine the reasons for employees' conflicts; identify the approaches and practices of conflict management; ascertain the perceived effectiveness of these practices. Primary data was collected using questionnaire survey that was conducted among managers/deputy managers and middle management of 140 tourism and hospitality enterprises in Egypt that were selected using convenience sampling technique. The results showed that most of the investigated enterprises had regularly witnessed employees' conflicts. There were several reasons that have led to experiencing employees' conflicts, such as: different cultural and environmental factors; ambiguity of employees’ authorities and roles. The results also showed that tourism and hospitality enterprises have undertaken several practices to handle employees' conflicts, including: integrating ideas/opinions to jointly resolve conflicts; cooperating with employees/supervisors to figure a proper understanding of a problem/conflict. The study also revealed that these practices were perceived by both tourism and hospitality enterprises to be slightly effective for managing employees' conflicts. The study ended by providing some practical recommendations that would help handling employees' conflicts within the tourism and hospitality enterprises.
Mohammad, A., Abd El Salam, M., & Ammar, S. (2018). Employees' Conflict Management in Tourism and Hospitality Enterprises in Egypt: An Empirical Investigation of Management Perspective. مجلة کلية السياحة والفنادق - جامعة مدينة السادات, 2(1), 92-111. doi: 10.21608/mfth.2018.26253
MLA
Abuelkassem Mohammad; Muhammad Abd El Salam; Salama Ammar. "Employees' Conflict Management in Tourism and Hospitality Enterprises in Egypt: An Empirical Investigation of Management Perspective". مجلة کلية السياحة والفنادق - جامعة مدينة السادات, 2, 1, 2018, 92-111. doi: 10.21608/mfth.2018.26253
HARVARD
Mohammad, A., Abd El Salam, M., Ammar, S. (2018). 'Employees' Conflict Management in Tourism and Hospitality Enterprises in Egypt: An Empirical Investigation of Management Perspective', مجلة کلية السياحة والفنادق - جامعة مدينة السادات, 2(1), pp. 92-111. doi: 10.21608/mfth.2018.26253
VANCOUVER
Mohammad, A., Abd El Salam, M., Ammar, S. Employees' Conflict Management in Tourism and Hospitality Enterprises in Egypt: An Empirical Investigation of Management Perspective. مجلة کلية السياحة والفنادق - جامعة مدينة السادات, 2018; 2(1): 92-111. doi: 10.21608/mfth.2018.26253
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