The Impact of Working Environment in Resorts on Job Satisfaction and Employee Turnover Intention: A Case of Egypt

Document Type : Original Article

Authors

1 Department of Hotel Studies, Faculty of Tourism and Hotels - Mansoura University

2 Department of Hotel Studies, High Pharaohs Institute of Tourism and Hotels, Egypt

Abstract

The study aims to investigate the impact of the working environment on job satisfaction and employee turnover intentions (TI) in Egyptian resorts. This study relied on survey methodology. Questionnaires were distributed to employees in three and four-star resorts with 401 (89.11%) questionnaires being valid for statistical analysis. The results showed a significant positive relationship between job satisfaction (JS) and the two variables of workload and pay (WP) and company support (CS). Meanwhile, co-worker relationships did not affect JS. Furthermore, JS had a significant negative impact on employee TI. Moreover, WP had the greatest impact on the resort employees' turnover intention. Based on the results, the study recommends hospitality employers provide a welcoming work environment for their staff by creating a family-friendly work environment that might include on-site or sponsored childcare, maternity and paternity leaves, and sporadic family-friendly trips.

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