Assessing the effectiveness of training and how it affects employee engagement in hotels: The mediating role of person-job fit

Document Type : Original Article

Authors

1 Faculty of tourism and hotels, Suez Canal University, Egypt

2 1Faculty of tourism and hotels, Suez Canal University, Egypt 2College of Business, Umm Al-Qura University, Saudi Arabia

Abstract

This study aims to assess training effectiveness from employees’ point of view using Importance-Performance Analysis (IPA). The study also aims to explore the relationship between training effectiveness and work engagement through person-job (P-J) fit. A questionnaire form with two sections was distributed to a sample of employees of international hotels chains located at Sharm El-Sheikh city, 235 forms were collected back. SPSS version 26 was utilized to evaluate training effectiveness using paired sample T test, and differences of means of performance and importance were calculated and plotted into IPA matrix. Smart PLS was also used to explore the relationships among training effectiveness, P-J fit and work engagement. The results revealed that there were gaps between employees’ perceptions of training effectiveness criteria and its actual implementation, these gaps included training needs analysis and training design which need more enhancement. In addition, training effectiveness had a positive and significant effect on work engagement mediated by P-J fit. This study suggests some practical implications to increase training effectiveness in hotels like using the results of performance appraisal as an objective method to properly identify training needs and using suitable training methods which suit training topic. Additionally, achieving P-J fit through proper selection and orientation of employees in advance is crucial for ensuring training effectiveness and achieving work engagement.

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