Measuring the Level of Employee Performance in Cairo's Hotel Chains: An Analytic Study

Document Type : Original Article

Authors

1 Hospitality Management Department, the Higher Institute for Tourism and Hotels in Alexandria (EGOTH)

2 Hotel Management Department, Faculty of Tourism and Hotels, Minia University

Abstract

This research aims to measure the level of employee performance in hotel chains. Consequently, the methodology is analytic. The population of this research included the staff of Cairo's five-star hotels in Egypt; it distributed 385 questionnaires about 302 valid questionnaires based on a random sample. The results revealed that the level of employee performance in Cairo's five-star hotels is 3.98 out of 5. This value refers to the high level with a 16.87 % coefficient of variance. Furthermore, the dimensions of work amount, commitment, and work quality affect the level of employee performance. Where there is a very high positive correlation between the level of employee performance level with the achieved work amount dimension followed by the commitment dimension and finally the work quality dimension. This research recommended hotel management must ensure that appropriate environments for increased work performance to survive and grow, particularly in a competitive global market, and improve productivity and work quality of the hotel; Finally, performance level should be one of the criteria for selecting leaders within hotels because it reflects positively on the level of performance of hotels in general and employees performance in particular.

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