Determinants of Using Digital Learning Platforms in Higher Tourism Education Environment

Authors

1 Tourism Studies, Faculty of Tourism & Hotels, University of Sadat City, Egypt

2 Business Management, Plymouth Business School, University of Plymouth, UK

Abstract

The aim of this study is to identify the factors that affect students' engagement and satisfaction with digital learning platforms and to examine how these factors affect their intentions to use the digital learning platforms. Data were obtained from 324 undergraduates from different tourism and hotel faculties who went through a fully online learning experience during the COVID19 pandemic. Therefore, the study focused on digital textbook systems that were initiated during the COVID-19 outbreak and are still in use today. The findings showed that academic flexible material delivery and the teaching staff's role have a positive impact on perceived usefulness and that they also indirectly affect students' intentions to use digital learning platforms regularly. Additionally, it was discovered that the perceived usefulness had a direct positive influence on students' engagement, satisfaction, and intention to use the digital learning platforms continuously, as well as an indirect impact on usage intention via the students' engagement and satisfaction. These findings imply that, in light of student intention to use these platforms in perpetuity, flexible content delivery, a favorable teaching staff role, the perceived usefulness, student engagement, and student satisfaction should be considered in the design and development of the DLPs.

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