The Effectiveness of Training Programs Provided in Egyptian Hotels in Improving Job Competencies

Document Type : Original Article

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Faculty of Tourism and Hotels, Mansoura University

Abstract

This study aims to explore the role of training programs provided in Egyptian hotels in improving job competencies by taking a sample of five-star hotels in Sharm El-Sheikh. To achieve this aim, a questionnaire form was developed and directed to a random sample of employees in five-star hotels. A total of 750 questionnaires were distributed among them; only 669 forms (89.2%) were valid. The obtained results indicated that training needs are identified through a formal performance appraisal mechanism and the hotel conducts extensive training programs for their employees to improve their efficiency. The hotel management supports employees who wish to advance in their careers through the education policy and sponsorships for training and there are clear policies on training and development in the hotel. Training and development programs allow for growth in both current and future jobs and career development. Based upon the findings, some recommendations were suggested and directed to hotel managers so that they can develop a training program that focuses on creating individual development plans. Furthermore, establishing a database contains detailed information about all hotel employees, showing their advantages and shortcomings.

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