Exploring Polychronic Orientation of Employees in Hotels

Document Type : Original Article

Authors

Faculty of Tourism and Hotels, University of Sadat City

Abstract

The hotel industry is characterized by the need for efficient time management and the ability to quickly switch between various tasks within a set timeframe. This kind of work environment enhances and expects employees to be capable of multitasking, requiring them to handle multiple tasks at once. This paper aims to explore the polychronic orientation of employees within a hotel context by measuring the relationship between polychronic orientation and work outcomes, including job satisfaction, work engagement, job performance, and turnover intention. The data were collected from a survey distributed among five-star hotel employees (n = 172) in Sharm El-Sheikh. Data were analyzed using SPSS version 24 to empirically test the proposed hypotheses. Our results provided evidence that the polychronic orientation of employees significantly contributed to job satisfaction, work engagement, job performance, and turnover intention. Implications of these results and directions for further research were concluded.

Keywords