The impact of delegating leadership on organizational excellence in tourism organizations: Comparative Study

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Faculty of Tourism and Hotels, University of Sadat City

Abstract

The study focuses on determining the impact of delegating leadership on organizational excellence in destination management organizations and airlines. The study measures the level of applying delegating leadership in these organizations; it also determines the level of organizational excellence. To achieve the study aims, a questionnaire form was designed and distributed to the study sample. Likert scale was used to measure the respondents’ answers.  The data analyzed of 398 questionnaires using the statistical package for social science (SPSS) for Windows V .22.0. Correlation and regression tests were used as a form of explanatory research to expose the possible significance of these relationships. Delegating leadership was measured by four dimensions related to (People, Planning, Process, and Control), and organizational excellence was also measured by four dimensions (satisfaction, technology deployment, product quality, and competitiveness). The study revealed that there is a relationship between delegating leadership and organizational excellence in tourism organizations and delegating leadership affects organizational excellence in tourism organizations. Results hold important implications for both the research community and destination management organizations and airlines.
 

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