The relationship between green work engagement and green organizational citizenship behavior in hotels and travel agencies: the moderating role of environmental organizational culture

Document Type : Original Article

Authors

1 Hotel Studies, Higher Institute for Tourism and Hotels Luxor – (Egoth), Egypt

2 Tourism studies department, Al-Alson High Institute for Tourism and Hotels, Egypt

3 Hotel Management, Faculty of Tourism and Hotels, University of Sadat City, Egypt.

4 Surveying of Natural Resources, Environmental Studies and Research Institute - University of Sadat City, Egypt

Abstract

This study aimed to investigate the effect of green work engagement (GWE) on green organizational citizenship behavior (GOCB) taking into account the moderating role of environmental organizational culture (EOC). To examine the proposed model of the study, 417 valid responses were collected from five-star hotels and travel agencies operating in Egypt. The PLS-SEM approach was used to analyze data by WarpPLS software version 7.0. Results revealed that a positive correlation exists between green work engagement and green organizational citizenship behavior. In addition, EOC has a positive correlation with GWE and GOCB. Furthermore, EOC has a positive moderating effect on the relationship between GWE and GOCB. The study enhances Social Exchange Theory and green organizational behaviors by demonstrating that organizations promoting green work engagement encourage employees to reciprocate by adopting green citizenship behaviors. This study also offers practical guidance for hospitality and tourism practitioners and managers to promote green work engagement and green organizational citizenship behaviors for sustainable operations.

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