Organizational Politics Perception and Work Engagement in Five-Star Hotels and Travel Agencies: Does Social Capital Matter?

Document Type : Original Article

Authors

1 Hotel Management Department, Alson Higher Institute for Tourism and Hotel Management, Egypt.

2 Tourism Studies Department, Faculty of Tourism and Hotel Management, Helwan University, Egypt

3 Hotel Management Department, Faculty of Tourism and Hotels, University of Sadat City, Sadat City, Egypt

4 Hotel Management Department, Pharaohs Higher Institute for Tourism and Hotels, Egypt

Abstract

This study explores how social capital (SC) dampens the relationship between organizational politics perception (OPP) and work engagement (WE) in five-star hotels and category-A travel agencies in Egypt.  WarpPLS 7.0 software was used to analyze 389 valid responses using PLS-SEM. The results showed that the perception of organizational politics negatively impacts work engagement. Additionally, SC negatively impacts OPP and positively impacts WE. Furthermore, results revealed that SC has a negative moderating role in the relationship between OPP and WE, this means that SC dampens the negative effect of OPP on WE. The study reveals that organizational politics significantly influences work engagement, potentially acting as an explanatory variable in JD-R theory, and social capital also significantly influences this impact. This study provides a comprehensive understanding of work engagement dynamics in the hotel and tourism industry, highlighting organizational politics and social capital, and enabling HR practitioners to improve strategies and policies.
 

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