Distributive Injustice and Job Engagement in Travel Agencies and Hotels: The Moderating Role of Trust in Leadership

Authors

1 Hotel Studies, Al_Alson Higher Institute for Tourism, Hotels and Computers, Egypt

2 Hotel Management, Faculty of Tourism and Hotels, Helwan University, Egypt

3 Tourism Studies, Faculty of Tourism and Hotels, Beni-suef University, Egypt

4 Tourism Studies, Faculty of Tourism and Hotels, Mansoura University, Egypt

Abstract

The study aimed to explore the impact of distributive injustice on job engagement, considering the moderating role of trust in leadership. The study utilized 423 valid responses from five-star hotels and travel agencies in Egypt, analyzed using the PLS-SEM approach and WarpPLS software version 7.0. Results found that distributive injustice negatively impacts job engagement. In addition, trust in leadership negatively affects distributive injustice perception, positively affects job engagement, and negatively moderates the relationship between distributive injustice and job engagement. This study offers crucial findings on the interplay between trust in leadership, distributive injustice, and employee engagement within the Egyptian hospitality and tourism sector. It emphasizes the urgent need for managers in this industry to address distributive injustice to boost performance and combat employee disengagement. Recommendations include ensuring fair resource allocation, transparent decision-making, and creating a positive, inclusive work environment. The study also highlights the significance of fostering respect and collaboration throughout organizations to improve employees' trust in leadership. Further, providing clear ways for employees to express concerns and having effective conflict resolution processes further builds trust and engagement.

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