The Effect of Workplace Negative Gossip on Employees’ Turnover Intention in Tourism and Hospitality Industry: The Mediating Role of Social Loafing

Document Type : Original Article

Authors

1 Hotel Management Department, Faculty of Tourism and Hotels, University of Sadat City, Sadat City, Egypt

2 Department of Hotel Management, Pharaohs Higher Institute for Tourism and Hotels, Egypt

3 Tourism Studies Department, Faculty of Tourism and Hotel Management, Helwan University, Egypt

4 Hotel Management Department, Alson Higher Institute for Tourism and Hotel Management, Egypt

Abstract

Employee turnover is a significant concern for tourism and hospitality businesses. This study investigates the effect of workplace negative gossip (NWG) on employees’ turnover intention in five-star hotels and category-A travel agencies in Egypt with a focus on the mediating role of social loafing (SL). PLS-SEM analysis was performed on 389 valid replies using the WarpPLS 7.0 program. Results revealed that workplace negative gossip positively impacts turnover intention and social loafing. In addition, the study indicates that social loafing positively impacts turnover intention. Furthermore, the study supported the hypothesis that social loafing mediates the relationship between workplace negative gossip and employee turnover intention. This study fills a gap in research on NWG and SL's impact on employee turnover intention, especially in the tourism and hotel industry. The research also provides guidelines for managing NWG and SL in hotel and tourism firms, which may reduce employee turnover intention.

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