The effect of applying kaizen strategy as a quality management on employee empowerment: Travel Agencies perspective

Authors

Tourism studies department - Faculty of tourism &Hotels - University of Sadat City

Abstract

The purpose of the study was to show how crucial it is to use the Kaizen (Continuous Improvement) strategy to increase employee empowerment in the travel and tourism sector, and to determine how to apply this strategy as one of the tenets of the Total Quality philosophy, which forms the foundation of administrative institutions, in order to attain high management performance levels..To achieve the purpose of this study researchers used a quantitative research methodology. The survey utilized simple random sampling for participant selection; 400 Egyptian travel agencies (category A in Great Cairo) received questionnaires in total. The study used statistical software, specifically SPSS, to evaluate the data and test hypotheses.+AMOS (V. 23). The findings reveal that Kaizen strategy affects significantly employee empowerment within Egyptian tourism companies. The research provides recommendations for supporting Kaizen implementation and highlights areas for future exploration.

Keywords

Files

Share

How to cite

Statistics