The Impact of Internship Programs' Effectiveness on Students' Satisfaction and Career Choice

Document Type : Original Article

Authors

1 Hotel Management Department, Faculty of Tourism and Hotels, Sadat City University

2 Lecturer in the Department of Hotel Studies, Faculty of Tourism and Hotels, Mansoura University

Abstract

The experience of a hotel internship plays a significant role in determining whether hotel management students decide to choose or leave their careers. This paper aims to identify the main factors that affect students' satisfaction with their internship programs, exploring the role of hotel students’ satisfaction from internships and its impact on career choice. A convenience sample of 344 students from faculties and private educational institutes was investigated to examine their satisfaction with internships at four-star and five-star hotels as a crucial determinant of career choice. The data were analyzed using SPSS (V. 25) to test the proposed hypotheses. The results revealed that the interns were dissatisfied with long working hours and workload, low financial benefits, night shifts, supervisors not providing enough care, the internship system being disorganized, the negative attitude of society toward hotel employees, and the career choice of students in the hotel industry were low after their internship. The study recommended that hotels should pay well to students, reduce the times of night shifts, and treat students with more supportive and respect to improve their career choices in the hotel industry. It also suggests that the practical components of hotel management programs should be maintained by higher educational institutions to produce graduates who are qualified and knowledgeable.

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