Balancing the Burden: How Social Support and Job Autonomy Buffer the Relationship between Presenteeism and Job Burnout in Hotels and Travel Agencies

Document Type : Original Article

Authors

1 Hotel Management Department, Alson Higher Institute for Tourism and Hotel Management, Egypt.

2 Surveying of Natural Resources Department, Environmental Studies and Research Institute - University of Sadat City, Egypt.

3 Hospitality Management Department, High Institute of Tourism, Hotels &Computer Science, Seyouf , Alexandria, Egypt.

4 Hospitality Department, Higher Institute for Tourism and Hotels “EGOTH”, Luxor, Egypt..

Abstract

Drawing on the Job Demands-Resources (JD-R) model, this study aims to investigate the impact of presenteeism on job burnout among employees in five-star hotels and category-A travel agencies in Egypt. Specifically, it focuses on exploring how social support and job autonomy can serve as moderating factors, helping to mitigate or buffer the negative effects of presenteeism on burnout. The data from 424 valid responses were analyzed using PLS-SEM with WarpPLS 7.0 software. The findings of the study reveal that presenteeism has a positive impact on job burnout. Additionally, both job autonomy and social support act as moderators, influencing the strength of the relationship between presenteeism and job burnout. This study extends the JD-R model by exploring the unique interplay of workplace demands and resources in the hospitality and tourism sectors, offering new insights into how these factors shape employee well-being in high-pressure environments. Additionally, the study offers actionable strategies for organizations, such as enhancing employee autonomy and fostering supportive workplace environments, to effectively reduce burnout and manage presenteeism.

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