Trust in Leadership and Psychological Withdrawal Behavior in Hotel Enterprises: the Mediating Role of Psychological Resilience

Ahmed Mohmed Saleh, Mahmoud; Hassan Kamel AbdElhay Elsokkary, Hassan; Abd El-Karim Ghanem Abd El-Halim, Ahmed

doi:10.21608/mfth.2025.416699

Trust in Leadership and Psychological Withdrawal Behavior in Hotel Enterprises: the Mediating Role of Psychological Resilience

Document Type : Original Article

Authors

¹ Hospitality Department, Higher Institute for Tourism and Hotels “EGOTH”, Luxor, Egypt..

² Hotel Studies Department, Higher Institute of Tourism and Hotels in 6th of October City, Egypt.

³ Assistant Professor, Hotel Studies Department, Al Alson Higher Institute for Tourism, Hotels and Computer, Egypt.

10.21608/mfth.2025.416699

Abstract

In high-pressure, customer-focused environments like five-star hotels, employees are often exposed to stressors such as heavy workloads, challenging customers, and frequent organizational changes, which can lead to psychological withdrawal behaviors. This study aims to examine the impact of trust in leadership on employees' psychological withdrawal behavior in five-star hotel enterprises in Egypt, with a particular focus on the mediating role of psychological resilience. Data were collected from 390 full-time employees working in five-star hotels in the Greater Cairo region and analyzed using WarpPLS 7.0 software with PLS-SEM. The results revealed that trust in leadership significantly reduces psychological withdrawal behavior, while also enhancing psychological resilience. Additionally, psychological resilience was found to decrease withdrawal behaviors and mediate the relationship between trust in leadership and psychological withdrawal behavior. The findings offer valuable insights for hotel management, suggesting that fostering trust in leadership and enhancing psychological resilience can help create a more engaged and committed workforce, better equipped to cope with the stressors of the hospitality industry.

Keywords