The Effect of Workload on Organisational Commitment among Reservations Employees at Egyptian Hotels and Travel Agencies: Cyberloafing as a Mediator

Document Type : Original Article

Authors

1 Department of Hotel Studies, Faculty of Tourism and Hotels, Mansoura University

2 Department of Tourism Studies, Faculty of Tourism and Hotels, Mansoura University

Abstract

     The current paper intended to inspect the effect of workload on organisational commitment via cyberloafing as an intervening variable among reservations employees at Egyptian hotels and travel agencies. This study applied a descriptive and analytical methodology through designing a questionnaire composed of (21) questions to be used as a study tool. )400( reservations employees in five-star hotels and travel agencies category A in all took part in the survey. The structural equation modeling (SEM) results indicated that there is a partial effect for the intervening variable (Cyberloafing) in the correlation between workload’s variables (psychological and physical) and organisational commitment amongst the employees. The study importantly recommended imposing more control on employee's cyberloafing at Egyptian hotels and travel agencies, as well motivating employees to perform their tasks and reducing work pressure on employees by positive social connections at work.

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