Untangling Toxic Work Environments: How Servant Leadership Shapes Employee Wellbeing and Bullying Dynamics in Hospitality

Document Type : Original Article

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Hotel Management Department, Faculty of Tourism and Hotels, Sadat City University, Egypt

Abstract

This research aims to explore the connection between toxic work climates, co-worker bullying, servant leadership, and employee well-being in the context of the hospitality industry. To do this, a self-administered questionnaire was designed and distributed to a convenience sample of 400 employees working at Cairo five-star hotels. The study analyzed its measurement and structural model and validated its assumptions using the PLS-SEM with PLS 4 software. The results revealed a moderating role of servant leadership in the connection between toxic workplace climate, and coworker bullying. Also, the results uncovered that co-worker bullying in hotels plays a mediation role in the relationship between the toxic work climate and the employee well-being in hotel environments. This study extends the current knowledge by explaining the dynamics of workplace relationships and their effects on employee well-being in the hotel industry.

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