Impact Of Artificial Intelligence Technologies on Improving the Tourist Experience at Smart Airports

Artificial intelligence technologies have revolutionized the travel and tourism industry, especially air transportation, as it is one of the most important means of transportation serving the national economy of many countries. Therefore, countries allocate a large portion of their financial budgets to developing the infrastructure of existing airports to transform them into smart airports that rely on artificial intelligence technologies, This is in order to enhance the quality of operational work at airports, accommodate the rapid growth in the number of travelers to tourist destinations, and improve the tourist experience at smart airports. This study aims to identify the impact of artificial intelligence technologies on improving the tourist experience at smart airports. The descriptive approach was used, The study sample included tourists arriving at Egypt’s international airports of various nationalities, numbering (384) tourists. The data collection tools included standardized and scientifically validated questionnaire forms, The most important results reached were that there is a direct relationship between the application of artificial intelligence technologies and improving the tourist experience at smart airports. This means that the application of artificial intelligence technologies enhances the quality of services provided to tourists at smart airports, , This makes the process of travelling through smart airports more enjoyable and luxurious than other traditional airports, thus improving the tourist experience. The results also showed that the application of artificial intelligence technologies supports the tourism and aviation industries in a more sustainable.