The Mediating Role of Job Satisfaction in the Relationship between Strategic Intelligence and Employee Performance in Five-Star Hotels in Alexandria

Document Type : Original Article

Authors

1 Assistant Professor, Hotel Management Department, Faculty of Tourism and Hotels, Minia University, Egypt

2 Lecturer, Hospitality Management Department, The Higher Institute for Tourism and Hotels (EGOTH), Alexandria, Egypt

Abstract

This research aims to investigate the mediating role of job satisfaction in the relationship between strategic intelligence and employee performance. Therefore, the research methodology is analytical, and the research population includes the employees of the food and beverage department in five-star hotels in Alexandria, with a simple random sample (N= 492). A quantitative design was employed, and data were collected using a self-reported questionnaire to measure strategic intelligence, employee performance, and job satisfaction using the SPSS Macro Process (V.4.3) to test the proposed hypotheses. The findings confirmed a positive relationship between strategic intelligence and employee performance, and a positive relationship between strategic intelligence and job satisfaction.  Similarly, a positive relationship between job satisfaction and employee performance was observed. Moreover, job satisfaction was found to significantly mediate the relationship between strategic intelligence and employee performance, reinforcing its role as a key mechanism in this interaction. The research underscores the importance of strategic intelligence and job satisfaction as predictors of employee performance in five-star hotels.  Finally, the results highlight that enhancing strategic intelligence, particularly when integrated with job satisfaction initiatives, is a powerful strategy for improving employee performance in five-star hotels.

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