For the most hospitality firms, inspection is a primary element because it is strongly related to the service quality and through which regulations, standards and specifications are experienced. Therefore, the effective inspection system based on clear criteria contributes to improving the quality of services providing and increasing customer satisfaction. The study aims to investigate the existing procedures of hotel inspection in Egypt. Two questionnaire forms were designed to collect data; first one was directed to the employees of the hotel sector in the Egyptian Ministry of Tourism (inspectors) and the second one was directed to the managers of five and four stars hotels in Greater Cairo. Statistical Package for Social Sciences (SPSS V.20) was used for data processing. The research revealed that hotel inspection process is not conducted properly and the existence a number of obstacles facing it. The study recommends that the existing inspection system should be reviewed and the regulations through which the inspection process is carried out should be updated.
Azab, M., Megahed, F., & El-Sawalhy, H. (2019). Hotel Inspection Procedures in Egypt: An Exploratory study. مجلة کلية السياحة والفنادق - جامعة مدينة السادات, 3(1), 78-95. doi: 10.21608/mfth.2019.45563
MLA
Mohamed Azab; Farida Megahed; Haitham El-Sawalhy. "Hotel Inspection Procedures in Egypt: An Exploratory study". مجلة کلية السياحة والفنادق - جامعة مدينة السادات, 3, 1, 2019, 78-95. doi: 10.21608/mfth.2019.45563
HARVARD
Azab, M., Megahed, F., El-Sawalhy, H. (2019). 'Hotel Inspection Procedures in Egypt: An Exploratory study', مجلة کلية السياحة والفنادق - جامعة مدينة السادات, 3(1), pp. 78-95. doi: 10.21608/mfth.2019.45563
VANCOUVER
Azab, M., Megahed, F., El-Sawalhy, H. Hotel Inspection Procedures in Egypt: An Exploratory study. مجلة کلية السياحة والفنادق - جامعة مدينة السادات, 2019; 3(1): 78-95. doi: 10.21608/mfth.2019.45563
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