The Impact of Sustainable Supply Chain on Achieving Excellence in the Egyptian Hotel Industry

Document Type : Original Article

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Hotel Management Department, Faculty of Tourism and Hotels, University of Sadat City, Egypt.

Abstract

This study examines the impact of sustainable supply chain management on achieving supply chain excellence in the five-star hotel industry in Greater Cairo, Egypt. The study integrates the principles of sustainability into supply chain operations to enhance efficiency, customer satisfaction, and competitiveness. Drawing on the resource-based view theory, the study develops a theoretical framework linking sustainability and supply chain excellence. A quantitative methodology was employed, with structural equation modeling conducted through WarpPLS software. Data was collected via a survey administered to a sample of 403 hotel managers and employees involved in supply chain operations. The analysis revealed that sustainable supply chain practices significantly improve operational efficiency, customer satisfaction, and risk management. The structural model demonstrated strong explanatory power (R²= 0.91), with statistically significant path coefficients supporting the proposed relationships. This study provides specific strategic recommendations, such as investing in smart supply chain technologies, strengthening local supplier networks, and incorporating sustainability metrics into hotel performance evaluations. Furthermore, future research directions include examining the moderating role of cultural factors, assessing the impact of sustainability certifications, and exploring the financial returns (e.g., return on investment) associated with sustainable supply chain management practices in emerging economies.

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