Antecedents and Consequences of ISO 22000 Implementation in the Egyptian Nile Cruises

Document Type : Original Article

Authors

Hotel Management Department, Faculty of Tourism and Hotels, University of Sadat City, Egypt

Abstract

The implementation of food safety management systems (FSMS) in confined, high-traffic hospitality environments remains underexplored, particularly in developing economies. This study investigates the antecedents and consequences of ISO 22000 adoption in Egypt’s Nile cruise industry, a critical yet vulnerable sector serving thousands of international travelers annually. This study employed a questionnaire that was distributed to a convenience sample of 500 staff members of Nile cruises. Only 390 valid questionnaires were returned with a response rate of 78%. Paradoxically, the findings revealed that operational pressures and food safety culture enhance satisfaction independently of compliance, suggesting guests value both procedural rigor and adaptive operational resilience. While infrastructural investments and training underpin compliance, their direct impacts on satisfaction are negligible, revealing misalignments between resource allocation and guest-centric outcomes. These findings offer a roadmap for harmonizing regulatory compliance with operational agility, emphasizing the role of intangible cultural assets in high-risk tourism environments.

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