Transforming Travel: The Impact of Smart Tourism Systems on Destination Management

Document Type : Original Article

Authors

1 Tourism Studies Department, Faculty of Tourism and Hotels, Luxor University, Egypt.

2 Tourism Studies Department, Faculty of Tourism and Hotels, University of Sadat City, Egypt.

Abstract

In an era of rapid advances in technology, smart tourism systems have emerged as an essential tool to strengthen destination management. The objective of the research is to determine the impact of smart tourism systems on destination management by investigating how integrating smart technology affects visitor experience and personalized tour plans. It also investigates the impact of smart tourism on improving communication and providing tourists with real-time information, as well as determining the significance of smart technology in enhancing operational effectiveness and visitor distribution within a destination. Furthermore, it investigates the impact of smart systems on environmental sustainability and the promotion of eco-friendly tourism. This study adopts a descriptive-analytical approach to analyze the impact of smart tourism systems on destination management. Data were collected through a questionnaire administered to experts and analyzed using appropriate statistical methods. The research sample consisted of 440 participants, with 415 questionnaires collected, and 405 deemed valid for analysis. This methodology provides accurate insights into the effect of smart technology on various aspects of destination management, supporting strategic decision-making to promote smart tourism. Statistical analysis was used to reveal the relationships between the different dimensions of smart tourism systems and destination management. The results showed a significant positive impact of smart tourism systems on destination management and a statistically significant effect of technological integration on enhancing the tourist experience and sustainability. The findings also indicated a positive impact of smart tourism systems on environmental and operational efficiency. The research provides recommendations for enhancing destination management strategies using smart tourism systems, thereby contributing to sustainable tourism development. The results confirm that integrating smart tourism systems significantly enhances destination management by optimizing resource allocation, improving safety and security, and fostering sustainable tourism development. The study recommends strategic investments in digital infrastructure, personalized visitor experiences, and enhanced digital communication to maximize the benefits of smart tourism systems. Additionally, fostering public-private partnerships and supporting small and medium-sized enterprises (SMEs) are considered crucial for sustainable tourism growth.

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